And Nature Co., Ltd. (hereinafter referred to as “the Company”) operates the “And Nature” website and the “Reservation Website using the And Nature System” (collectively referred to as “the Website”). The services provided on the Website for members (hereinafter referred to as “Members”) are available only upon agreement to the following And Nature Membership Terms and Conditions (hereinafter referred to as “these Terms”).
Members, when registering on the Website, shall comply with general manners, morals, and technical rules regarding the use of the Internet.
The services provided on the Website assume that Members have properly configured settings for text display (Japanese), email, printers, etc. The Company bears no responsibility for any malfunction or adverse effects resulting from improper settings or from other circumstances related to the Member’s device environment that are beyond the Company’s control.
Only customers who agree to these Terms may register as Members.
By using their registered email address and password, Members may use the Website to make, change, or cancel reservations for accommodation programs and various experience programs (“Programs”), as well as payment services and special benefits (collectively, “Member Services”).
Member Services related to this Website are valid only when the Member completes the necessary procedures on the Website while logged in with the registered email address and password.
If the procedures are taken by any other method (e.g., a reservation made without logging in), the Member will not be eligible for Member Services for any reason whatsoever, including cases where a system issue on our side makes booking on the Website difficult.
Please note that reservations may not be accepted due to capacity limits or the organizer’s circumstances.
If a change or cancellation of a reservation becomes necessary, the Member shall be responsible for completing the change/cancellation on the Website or by contacting the organizer directly.
The Company may, at its discretion and without obtaining the Member’s prior consent, change, suspend, or discontinue all or part of the Member Services at any time.
Any such changes shall be deemed notified to Members upon posting on the Website.
When the method of payment for a Program reserved through Member Services is advance credit card settlement, the following shall apply:
Only credit cards in the Member’s own name issued by card companies designated by the Company may be used.
The Member shall enter the card information at the time of booking.
As a general rule, the credit card charge date shall be the day that falls seven (7) days prior to the first day on which the Program is provided. If, for any reason, charging cannot be completed on that date, the charge shall be made on another date designated by the Company. For some Programs, charging may occur at the time of booking or on a date earlier than the above.
If, after the Web reservation acceptance period has ended, the settlement amount increases, the Member shall pay the difference by a method designated by the organizer no later than the day of participation in the Program.
If a cancellation fee is incurred, it shall be settled within five (5) days from the cancellation date using the credit card registered at the time of booking.
Web reservations for Programs provided or introduced on the Website constitute contracts between the Member and the respective Program organizer. The contract type and specific terms and conditions shall be specified for each Program.
Unless otherwise stipulated in travel conditions or other documents, the contract between the Member and the organizer shall be concluded at the time the Website displays “Reservation Completed,” or at the time the organizer notifies the Member that the reservation has been completed.
As a general rule, the Website is available 24 hours a day, 365 days a year, while the period during which a given Program can be provided will be specified separately.
However, the Company may suspend, interrupt, modify, discontinue, or delay provision of the Website in any of the following cases:
When regular or emergency maintenance of the Website’s systems is conducted.
When service cannot be provided as usual due to war, civil unrest, riots, labor disputes, earthquakes, eruptions, floods, tsunamis, fires, power outages, or other emergencies.
When the Company otherwise deems it necessary for operation of the Website.
Members are fully responsible for all actions taken when using the Services, including actions made with their registered email address and password, regardless of whether such actions were performed by the Member themselves, by mistake, or through negligence.
If a Member causes damage to a third party while using the Website, the Member shall resolve the dispute with the third party at their own responsibility and expense.
If a Member violates these Terms and causes damage to the Company, the Company may claim compensation for all damages incurred.
Members must enter their personal data in accordance with the prescribed registration procedures. Required information such as name, date of birth, gender, and phone number must be entered accurately in order to receive services. Optional information may be entered voluntarily to enhance Member Services.
Registration must be carried out by the individual themselves; proxy registrations or registrations under another person’s name are strictly prohibited.
Members must manage their email address and password with the utmost care and must not allow third parties to know their password. The Company will never ask Members for their password.
The Company verifies Members’ identity using their email address and password. Any actions performed using them shall be regarded as actions of the Member themselves. The Member shall bear full responsibility for any resulting damages, and the Company shall assume no responsibility. The same applies to damages arising from theft or unauthorized use of email addresses and passwords by third parties.
Members may change their registered data on the Website. If there are changes to the data, Members must promptly update their information.
The Company shall bear no responsibility for any service disruptions resulting from errors, omissions, or inaccuracies in Member registration or updates. If the Company or third parties suffer damage due to such errors, omissions, or inaccuracies, the Member shall be fully liable.
Unless otherwise requested by the Member, membership shall be automatically renewed on an annual basis.
Members may withdraw from membership by completing the withdrawal procedures on the Website, using the prescribed method personally. At the time of withdrawal, the Member must immediately pay any and all outstanding obligations owed to the Company.
If the Member has reservations for Programs scheduled prior to withdrawal, withdrawal will only take effect after completion of the relevant Program services.
The Company may, without prior notice, cancel a Member’s registration and refuse further use of the Website’s services in the following cases. In such cases, the Member must immediately pay any and all outstanding obligations owed to the Company, and the Company may take necessary measures such as claiming damages.
If false information is discovered in the Member’s registration details.
If the Member becomes unreachable due to incomplete or incorrect registration details.
If malicious conduct by the Member, such as non-attendance without notice, is discovered.
If payment obligations are delayed or cannot be fulfilled.
If the Member violates these Terms.
If the Member causes inconvenience or damage to third parties.
If the Member engages in conduct that may interfere with the Company’s services.
If the Company otherwise deems the Member’s use of the services or conduct inappropriate.
Notices from the Company to Members shall be given by posting on the Website, email, or by other means deemed appropriate by the Company.
If a notice is sent by email, it shall be deemed delivered when it reaches the server holding the Member’s email address. Members are obliged to check such notices without delay.
Members must not engage in the following acts when using the Website’s services:
Unauthorized use of email addresses, passwords, or registration information.
Infringement or potential infringement of copyrights or other rights of third parties or the Company.
Acts causing or potentially causing disadvantage or damage to third parties or the Company.
Infringement or potential infringement of the privacy of third parties or the Company.
Transmission or posting of harmful programs such as computer viruses.
Acts contrary to public order and morals, or acts that may be so.
Acts in violation of, or potentially in violation of, laws and regulations.
Any other acts deemed inappropriate by the Company.
The Company will handle personal information entrusted by Members in accordance with the policy set forth separately in “Our Approach to Personal Information Protection.”
Members shall be liable to compensate for any damages caused to third parties, Program organizers, or the Company in connection with the use of the Website’s services or as a result of violating these Terms.
The Company posts on the Website information provided by Program organizers, but assumes no responsibility for the authenticity or accuracy of such information.
The posting of Programs on the Website does not constitute a guarantee by the Company regarding the content or quality of such Programs.
The Company shall not be liable for any damages suffered by Members or third parties in connection with the Website’s services, except in cases caused by the Company’s willful misconduct or gross negligence.
The Company assumes no responsibility for information, services, etc. provided by websites linked from the Website.
The Company shall not be liable for any damages arising from suspension, interruption, or stoppage of Website services due to equipment failure, human-made disasters, natural disasters, or other causes, except where caused by the Company’s willful misconduct or gross negligence.
All rights related to programs, software, services, procedures, trademarks, and trade names that constitute the Website, as well as all technologies incidental thereto, belong to the Company, the companies or organizations using the And Nature site, or the Program organizers. Members must not engage in any act that infringes upon these rights.
The Company may, without obtaining prior consent from Members, transfer its rights under these Terms to its affiliated companies, and may have such affiliated companies assume its obligations under these Terms. Members hereby consent to such transfers without objection.
The interpretation and validity of these Terms shall be governed by the laws of Japan.
Any disputes arising in relation to these Terms or the use of Member Services shall be resolved in good faith through consultation between the parties.
If such consultation fails to resolve the dispute, the Tokyo District Court or the Tokyo Summary Court shall have exclusive jurisdiction as the court of first instance.
The Company may change the contents of these Terms without prior notice.
Members must confirm the Terms each time they use the services. After amendments, only the revised Terms shall be valid.
In accordance with these Terms, if a Member lists a product on the platform service provided by the Company and another Member makes a purchase request, the listing Member shall sell the product to the purchasing Member, while at the same time purchasing the product as a buyer from the listing Member.
These Terms shall take effect as of September 1, 2016.
